Service query: TO ALL past, present and future SERVICE users.
In the event of a SERVICE query
In the event of a SERVICE query (or complaint), we will ask for the informed consent of the SERVICE user to access his or her Message Log to establish how the SERVICE was used and who said what to whom.
What is a Message Log?
All SERVICE interactions are recorded in Message Logs, this is to protect you against abuse and ourselves against SERVICE misuse. A Message Log can be accessed in the event of a query (or complaint). However, in order to access a SERVICE user’s Message Log his or her informed consent must be obtained (unless a court Order is obtained). Each SERVICE user is identified by their unique ID number, this being the mobile number used to access the SERVICE.
What does a Message Log show?
A Message Log is a comprehensive, retrievable, record of all a SERVICE users interactions – including, what is defined as ‘Communication Data’ and ‘Content Information’.
(+1) A Message Log’s ‘Communication Data’
Communication Data records, amongst other things, the precise time and date of all messages sent and received, including private messages and system generated messages (spend reminders etc.).
(+2) A Message Log’s ‘Content Information’
Content Information refers to the content (the text) of private messages (and any images or videos) a SERVICE user sends, as well as the content of messages (and any images or videos) sent to them by those they interacted with while using the SERVICE.
Accessing a Service User’s Message Log to Help Resolve a Service Query
The SERVICE is a private and confidential adult sexting introduction service. This means that all messages exchanged are a private matter between consenting adults. In addition to the confidentiality provided by the SERVICE, enshrined within UK and European law is an individual’s right to privacy.
What does this mean?
It means that although all SERVICE interactions are recorded, no one has the right to read someone else’s private messages, without first gaining their informed consent to do so, save for a court Order.
Important – what you should know
The nature of the SERVICE and the content of private messages are often intimate, sexually explicit and may contain graphic images. All this information is held in Message Logs and is accessible by us (with the appropriate consent) and accessible by others where the informed consent of the SERVICE user is provided. The content of Message Logs which is defined as ‘Content Information’ cannot be lawfully accessed without first having the informed consent of the SERVICE user, save by an Order of the court.
Additionally
Despite it being against SERVICE rules, private messages can contain information which identifies a person or persons, including where they live, what they look like, where they work as well as personal contact information.
Please note
We are unlikely to be able to respond fully to a SERVICE query (relating to SERVICE interactions) without the SERVICE user’s consent to view their private messages (Message Log) as establishing how the SERVICE was used (or abused) and exactly who said what to who is likely to be fundamental to addressing the query raised.
Eamma Valasco